The supplier warranties that the pre-finished coating on your floor is 7 layer of UV cured European Polyurethane Coating that will not wear through under normal residential traffic condition for a period of five (5) years from the date of purchase, as long as the floor is maintained in accordance with Maintenance Instructions set out in the warranty document.


Warranty will not apply if any of the following occurs:

-Improper maintenance. The floor must be maintained in accordance with the instructions set out in the Maintenance Instructions included in the warranty document.

-Accidents, abuse or misuse. The warranty does not cover damage from heavy furniture or equipment without sufficient protection, impact damage or scars from sharp pointed object or subtle changes caused by age or normal exposure to sunlight.

-Indentation from stiletto heels. The warranty will not cover damage caused by metal tipped stiletto heels.

-Indentation from heavy or sharp objects. The warranty will not cover any damage caused by the impact of heavy or sharp objects.

-Water saturation. The warranty will not cover any damage by water saturation or inappropriate cleaning methods. The maintenances instructions included in the warranty document set out procedures to follow in relation to cleaning methods to avoid water saturation.


Subject to the terms and conditions set out in the warranty, the supplier warrants that when QUALITY FLOORING’s flooring product is installed in accordance with procedures for click system and tongue and groove floors, the boards will remain intact for twenty-five (25) years.


Warranty will not apply if any of the following occurs:

-For best results, the temperature in the room/s should be between 18-24°C and the recommended relative humidity should be in the range of 45-60%. Depending on climate conditions slight surface cracks may occur as timber absorbs or releases moisture. This is a natural transformation of the timber during its life and is not considered a defect.

-Extreme & environmental conditions. Exposure to direct sunlight for prolonged periods of time. During peak sunlight hours, use drapes or blinds to minimize the direct sunlight on the flooring. Timber flooring will be affected by continuous strong sunlight. In addition, excessive temperatures are not good for resilient floors. Some natural ventilation or intermittent air conditioning in vacant homes should be considered. Long term continuous inside temperatures over 35°C combined with strong direct sunlight will damage the flooring.Exposure of the floor to extreme heat, dryness, moisture or water saturation, including wet mopping, improper exterior drainage, broken plumbing, hydrostatic pressure, or other sources of water will void this warranty.

-Alteration of repair. Alteration or repair of the floor that is not authorized by the supplier prior to being carried our will void this warranty.

Insect infestation. This warranty will not cover any damage to the floors caused.

For full terms and conditions about QUALITY FLOORING warranty details, please download the Warranty Document


  • Generally, you will want the floorings to run the length of the room to wards a natural source of light for aesthetic reasons.
  • Under cut the bottom of the door frames, wardrobes, etc. to allow for the floor board and underlay to fit under it.
  • Open 4 or 5 packs and “shuffle” the boards to ensure an even distribution of colour and character.
  • If you discover a defective piece, DO NOT LAY IT. You are the final judge of acceptable quality.
  • Mark a straight line parallel to the chosen wall, allowing a 15mm gap for expansion. It may be necessary to scribe the first row of boards to achieve correct alignment.
  • The first board should be laid groove to the wall allowing for expansion of approx..15mm between the wall and first board.
  • The last board in the first row should be fitted using a puller bat ensuring a 15mm expansion gap at the head of the board.
  • The second row and all following rows should be started with the off-cut from the last board on the previous row. It is necessary to ensure that the end joint of adjoining rows are at least offset 150mm.
  • For full terms and conditions for Installation Guideline, please download Installation Document:

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