1. The total floor area measurement is an ESTIMATE ONLY. Our quotations are based on quantities/plans provided by the customer. Please allow 10% for wastage. It is your responsibility to check the final quantity with your builder/installer. If additional flooring is required, you will be invoiced accordingly and may incur another delivery fee to site.
  2. All timbers from QUALITY FLOORING are from natural materials. There can be no control of irregularities in colour, veining, knots for the floorboards. Material samples and images are used for reference purposes only and may vary from the final purchased item/s. QUALITY FLOORING will not be liable for any such variances or inconsistencies. All timbers from QUALITY FLOORING will have up to 30% short boards in each pack.
  3. Installation may commence as early as 7:00 am. We will contact you regarding approximate time of arrival.
  4. Please have the POWER ON for installations. You must inform us if you cannot provide power on prior to installation.
  5. All electrical, furniture and any breakable items are to be moved before the install date. Moving any items is NOT INCLUDED in the invoice. QUALITY FLOORING will not be held responsible for any damage if items need to be moved during the installation.
  6. Please remove any existing floor coverings if you have agreed prior to the installation date.
  7. Please note if your ground is not levelled, QUALITY FLOORING will not be held responsible for uneven or slightly contouring floors after the installation. There will be extra costs for levelling the ground if it is not contained in the original quotation.
  8. All-natural flooring will expand and contract. When an area/run exceeds 10 metres in length or width, manufactures recommend an expansion joint. Most clients will not accept this because aesthetically the joint stands out. Therefore, we will not put the joint in unless instructed to by the client. QUALITY FLOORING will not be held responsible for any issues relating to expansion or contraction if the expansion joint is not installed.
  9. It is the owner’s responsibility to isolate the smoke alarms, as dust can set them off. Please contact your security monitoring service or MFB to assure the alarms are disarmed during our installation.
  10. When the installation is completed, it is advisable that you walk around with the contractor for a final inspection before they leave.

Payment Policy (*Payment Policy may be modified – see individual quotation/invoice)

  1. Full payment for the supply of stock is required when signing the order agreement.
  2. A deposit 50% of the total installation amount to be paid when signing the order agreement. The balance 50% of total installation amount to be paid 3 days prior to installation date.

Custom & Special Order/Payment Schedule

  1. The estimated lead-time for any custom/special order will be up to 12-16 weeks. This does not include any unforeseen delays due to shipping. Should any shipping delays occur, QUALITY FLOORING will endeavor to notify you as soon as we hear of any delays.
  2. All custom/special orders require 100% full payment for stock when signing the order agreement.

Cancellations Policy

  1. All cancellations will incur a 30% cancellation fee based on the total order. No cancellations or exchanges will be allowed on any custom orders/discontinued items.

Returns Policy

  1. QUALITY FLOORING will not accept returns unless there are more than 10% of the total order have left after the installation. Unopened & undamaged boxes will require photographic proof.
  2. Returns must be made within 14 days of delivery. Returns will incur a freight charge back to our warehouse, plus a 20% re-stocking fee. Refunds will be paid after final inspection & approval at our warehouse.

Storage Policy

  1. Stock paid in full needs to be collected from the warehouse within 30 days of invoice date or storage fees will be applied. These fees will be $50 per pallet, per month. And will need to be paid prior to stock being released.

*A 12-month workmanship warranty is provided by the sub-contract installer. Prior to installation, please download the installation instruction and warranty from our website. Failure to do so will inevitably result in problems occurring and invalidate your warranty.

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